Website insurance for your business. Something breaks, you message us, we jump on it.
Keep your site live, backed up and secure. When something goes wrong, report it from your account and an engineer picks it up within your response time — then you track the fix live in a message thread.
Response-time guarantees
Every plan comes with a clear response SLA — from next business day to 2 hours, 7 days a week.
Everything included
Managed hosting, SSL, daily backups and security patching, all in one monthly price.
Restore-first recovery
If your site goes down or is hacked, we restore from daily off-site backups within your SLA window.
Choose your cover
Fixed monthly pricing, around half typical UK rates — the typical price is shown for comparison. Everything included, no surprises.
| Business Website Cover | Priority Website Cover | Agency & Custom Website Cover | |
|---|---|---|---|
| Response time | 4 business hours (same day) | 2 hours | 2 hours |
| Support window | Mon–Fri 09:00–17:30 | 7 days 08:00–20:00 | Contracted, out-of-hours available |
| Managed hosting & SSL | — | ||
| Daily off-site backups | — | ||
| Security monitoring & patching | — | ||
| Content edits / month | 60 min | 120 min | Scoped |
| Recovery promise | restore from daily backup within the SLA window | emergency restore-first recovery within the SLA window | contracted recovery SLAs across multiple sites |
| Price | £120–£180/mo£59 / mo | £240–£350/mo£119 / mo | £500+/mofrom £249 / mo |
How a fix happens
Three steps from spotting a problem to confirming it's fixed.
Step 1
Report it from your account
Spotted a problem? Open your account, hit Report a problem and tell us what's wrong. Attach a screenshot if it helps.
Step 2
An engineer picks it up within your SLA
Your ticket gets a response-time target based on your cover plan. Our UK team is alerted instantly and gets to work.
Step 3
Track the fix live in your thread
Follow progress in a live message thread, reply with anything we need, and confirm the fix when it's done.
Platform-specific cover
Tailored care plans for WordPress sites and AI chatbots. Same ticket flow, next-business-day response.
Save ~50%- Managed hosting on fast, secure servers
- Domain renewal (1 year) and SSL certificate
- Core, theme and plugin updates with compatibility checks
Set up within a few days
Save ~50%- Managed hosting and secure endpoint for your AI chatbot or agent
- SSL, security monitoring and uptime checks
- Ongoing prompt tuning to keep answers accurate as you change
Set up within a few days
Cover, answered
The questions businesses ask us most about website cover.
What counts as an incident?
Anything that stops your website working as it should — it won't load, a page is broken, a form has stopped sending, it's been hacked, or it's running dangerously slowly. If you're not sure, report it anyway and we'll take a look.
What's the difference between response and resolution?
Response is how quickly an engineer picks up your ticket and starts work — that's what the SLA guarantees. Resolution is how long the actual fix takes, which depends on the problem. We keep you updated in your ticket thread throughout.
Do you cover out-of-hours problems?
Essential and Business cover respond during UK business hours (Mon–Fri 09:00–17:30). Priority cover responds 7 days a week, 08:00–20:00. Agency and Custom cover can include out-of-hours response by arrangement.
Can I cancel any time?
Yes. There's no minimum term — manage or cancel your plan yourself from your account at any time. Cover runs until the end of the period you've paid for.
What's not included?
Cover keeps your existing site healthy and fixes what breaks. It doesn't include large new features, full redesigns or building new sections — those are quoted separately. Content edits are included up to your plan's monthly allowance.
Is hosting included?
Yes. Every cover plan includes managed hosting, your SSL certificate kept live, daily off-site backups and security patching — everything needed to keep your site online and protected.
What happens if my payment fails?
Your cover continues while you update your card — you'll get a reminder and a 14-day grace window, and tickets are still accepted with full SLA during that time. If it's still unpaid after the grace period, cover pauses until you reactivate.
Can you recover my site if it goes down or is hacked?
Yes. Every plan includes daily off-site backups and a recovery promise. Priority cover adds emergency restore-first recovery, so we get you back online quickly and investigate afterwards.
Already protected, or not sure which plan?
Manage your cover from your account at any time, or ask us and we'll point you to the right plan.